Return and Refund Policy
We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it: unopened, unused, with any original tags or seals, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at support@dmvcannabisdelivery.com with your name, order number, and details about your return request.
Items sent back without first requesting a return will not be accepted. If your return is approved, we will provide instructions on the next steps.
You can always contact us with any return questions at support@dmvcannabisdelivery.com.
Damages and Issues
Please inspect your order when you receive it. Contact us immediately if the item is defective, damaged, incorrect, or if there is an issue with your order, so we can evaluate the situation and make it right.
Exceptions and Non-Returnable Items
Certain items may not be eligible for return, including opened, used, damaged, tampered, perishable, personal care, custom, final-sale, or promotional items.
We also cannot accept returns for sale items or gift cards.
Please contact us at support@dmvcannabisdelivery.com if you have questions or concerns about a specific item.
Exchanges
The fastest way to receive the item you want is to request a return for the item you have. Once the return is accepted, you may place a separate order for the new item.
Refunds
We will notify you once your return request has been reviewed and let you know whether the refund has been approved.
If approved, your refund will be processed back to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@dmvcannabisdelivery.com.
Contact
DMV Cannabis Delivery
support@dmvcannabisdelivery.com
